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Most items can be renewed twice. Items reserved by another library member can not be renewed.

To renew your loans:

  1. Login to My Account with your library card number/borrower ID and password.
  2. Select the Current loans tile.
  3. Renew individual loans by ticking the checkbox for each loan, then click Renew Selections, under the Options menu.
    OR
    Renew all your loans by clicking Renew All, under the options menu.

Your list of loans will update showing the result for each renewal in the status column. Some renewals may not be successful. Please note the new due date for each loan.

Login to My Account to access your personal account details:

  • see what items you currently have on reserve, if they are available to be picked up or see your current place in the reserve queue
  • see your current loans and overdue loans
  • renew your loans
  • see your current bookings
  • see your current requests
  • cancel your current reservations, bookings or requests if they are no longer needed
  • create new alert profiles and update your existing profiles
  • review, update and delete any ratings and comments you have created
  • view a history of your previous loans, reservations, bookings and requests
  • view and update your address and contact details
  • view recommended titles for you.

View detailed instructions about using these My Account functions 

Reservations can be placed on an individual title or on a set of titles. When placing reservations on a set of titles, you can choose whether you want to reserve all titles in the set, or only some of them depending on which items become available first.

Place a reservation on a single item:

  1. Click View Availability link for the item
  2. Select Place Reservation button. (Button will only appear if a reservation is possible for this item)
  3. Enter your borrower ID and password if you are not already logged in
  4. Select pickup location
  5. Optional setting: Change expiry period. Your reservation will be automatically cancelled if not satisfied in this period.
  6. Optional setting: Set suspend until date. Your reservation will sit in limbo until this date.
  7. Click Continue button.
  8. If the reservation is successful you will see the status of your reservation which includes your rank in the waiting list.

Place a reservation on a set of items:

  1. Tick items you want to reserve from the list displayed in the library catalogue.
  2. Once you have selected all the titles on the current page you want to reserve, select Reserve Selections from the options menu. (You may select Reserve All if you less than 30 items in the list)
  3. Enter your borrower ID and password if you are not already logged in
  4. Select pickup location
  5. All titles is the default. If you only want the first  few items that become available, choose the number of items from the drop-down menu.
  6. Optional setting: Change expiry period. Your reservation will be automatically cancelled if not satisfied in this period.
  7. Optional setting: Set suspend until date. Your reservation will sit in limbo until this date.
  8. Click Continue button.
  9. If the reservation is successful you will see the status of your reservations including your rank in the waiting list for each item.

If you are unable to find the item you are looking for in the library catalogue, you can place a request for it and we will attempt to get the item for you, either as an inter library loan or as a purchase to add to the library's collection. 

To place a request:

  1. Select Request items not held from the My Library menu.
  2. Enter your borrower ID and password if you are not already logged in
  3. Enter details of the item you want to request.  You must enter the title of the item.
  4. Select the pickup location for when the request is satisfied. Click continue button.
  5. A summary screen displays, click continue button again. 

You will receive a notification when the item is ready to be picked up or if we are unable to obtain the item.

You can also track the progress of your request or cancel your request by using the facilities in My Account. Please refer to the section on cancelling reservations, bookings and requests in the Using My Library help page for details.

Login to My Account with your library card number/ barcode and password.

Choose History from the side menu.

History displays a history of the following:

  • Previous loans
  • Previous reservations
  • Previous bookings
  • Previous payments
  • Previous requests
  • Tags and reviews that you have placed on titles
  • An email alert profile allows you to create a profile that matches your preferences for items you would like to borrow. Whenever a new item that matches your profile is added to the library collection you will receive an email. 

    Setup an alert profile online at any time in My Account. Login to My Account and access the New alert profile. Select

    Please refer to the Alert profile help page for detailed information on how to create and update your alert profiles.

    If your account displays "Membership Expired", please contact the library to have your membership updated. Either phone or visit any Cockburn Libraries branch during opening hours or send us an email with your library card number/borrower ID, confirming your current address and contact details.

    Every 2 years we ask you to update your membership by confirming your address and other contact details with library staff.