25 need-to-know key performance indicators
Marr, Bernard2014
Book
Want to measure the performance of your people and your business? Need a quick overview of the most useful KPIs and how to use them? Only want what you need to know, rather than reams of theory? With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast.
Main title:
25 need-to-know key performance indicators / Bernard Marr.
Author:
Marr, Bernard, author
Imprint:
Harlow, England : Pearson, 2014.©2014.
Collation:
xxiii, 200 pages : illustrations ; 22 cm.
Notes:
Includes index.
Contents:
Measuring and understanding your customers -- Measuring and understanding your financial performance -- Measuring and understanding your internal processes Measuring and understanding your employees.
ISBN:
9781292016474 (print)9781292016498 (PDF)9781292016504 (ePub)9781292016481 (eText)
Dewey class:
658.4013
Language:
English
Added title:
BRN:
313951