"Trial lawyer and communications expert Jefferson Fisher has gained millions of followers online through short, simple, practical videos teaching people how to argue less and talk more. And now he offers a tried-and-true framework that will show you how to transform your life and your relationships by improving your next conversation. Whether it's handling a heated conversation, dealing with a difficult personality, or standing your ground with confidence, his down-to-earth teachings have helped countless people navigate life's toughest situations. Everything you want to say, and how you want to say it, can be found in The Next Conversation."-- Provided by publisher.